Privacy Policy for 1Saved Parcel

Effective Date: June 26, 2025 | Last Updated: June 26, 2025

1. Introduction

1Saved Parcel ("we," "us") operates 1savedparcel.ca, providing package receiving, and delivery services in Ottawa. This policy explains how we collect, use, and protect your personal information when you use our services.

By using our services, you consent to this privacy policy.

2. Information We Collect

a) Personal Information

  • Identifiers: Full name, email, phone number, government ID

  • Addresses: Your Ottawa delivery address + recipient addresses for forwarding

  • Payment Data: Card numbers processed via Stripe/PayPal (we never store full numbers)

b) Service Usage Data

  • Package details (tracking numbers, dimensions)

  • Pickup/delivery timestamps

  • Communication logs (emails, WhatsApp messages)

c) Website Data (via Cookies)

  • IP address, browser type, device information

  • Pages visited on 1savedparcel.ca

3. How We Use Your Information

  • Provide Services: Process pickups, deliveries, mail forwarding

  • Security Verification: Confirm identity during vault access

  • Communication: Send arrival notifications and service updates

  • Payment Processing: Charge for services via PCI-compliant gateways

  • Never Sold: We do not sell or rent your data to third parties

4. Data Sharing & Disclosure

We only share data when essential:

With Legal Authorities, Court Orders, or Fraud Investigations.

5. Data Storage & Security

  • Location: Data stored on encrypted Canadian servers

  • Retention Period:

    • Active clients: Retained while services are active

    • Inactive clients: Deleted after 2 years

  • Protection Measures:

    • SSL encryption on website

    • Two-factor authentication for staff systems

    • Regular security audits

6. Your Rights (GDPR/CCPA Compliance)

Ottawa clients may:

  • Request a copy of personal data we hold

  • Update inaccurate information

  • Remove non-essential data (excludes legal/fraud records)

  • Unsubscribe from marketing emails

7. Cookies & Tracking

We use cookies for:

  • Essential Operations: Login sessions, booking forms

  • Analytics: Google Analytics (anonymized data)

Manage preferences via browser settings.

8. Policy Updates

We may update this policy. Check the "Last Updated" date above. Continued use of our services is acceptance.

9. Contact Us

For privacy concerns info1savedparcel@gmail.com